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Case Study
Client: Game

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The Problem

Winter is a time when things are tough – it’s cold, electricity is more expensive and life is generally a little bit more difficult.



The Brief

For Winter 2019, Game (South Africa’s beloved retailer) wanted to drive feet in-store and increase sales over a time when sales are historically depressed. They briefed us to create in-store theatre, whilst driving online brand awareness and prize redemption.

Our Response

We wanted to let consumers know that whilst winter is always tough, Game makes life a little easier during this time. We created a campaign that could live past just one season, and that focused on ‘Why Winter is Better with Game’, while also being able to use the line “Better With Game” to drive action, and capture moments relevant to consumers, that could live longer than the lifecycle of the campaign. We chose illustration for a number of reasons, namely it was cost-effective, adaptable and allowed us to be comedic, as well as giving the brand a more human approach that it had never taken before.

We developed illustrated and animated characters that were based on real South African families

– a light-hearted, comedic take on life in South Africa shown in a locally relevant way and which spoke to our audience and their needs. We rolled out assets for TV; Radio; social; digital; email; print and in-store, creating over 150 assets that were adapted for each channel.

We drove in-store theatre through competitions and cardboard cut-outs of our characters so people could engage with them across touchpoints, including in-store. To save on budget, we stacked landscape video in a portrait format to fit social media, creating cut downs and digital iterations based on locally-relevant events such as load-shedding.

We fleshed out the illustrated characters developed with an antagonist, a protagonist, a nurturer, a provider, a sidekick and various strong lead characters for the TV ads.

Each character had a name, a full backgrounds and had strong character personality traits (for internal use only), so that we truly understood the characters and could write them with their own in-depth background and we could remain true to the characters and remain consistent in our communications. This route is the classic animated sitcom format where we get to develop characters and build on them over time– basically like the The Simpsons.

Like The Simpsons, they also revolve around one family (other characters could start to be written in at a later stage). Once you have developed great characters with their quirky personality traits, you can pretty much write any product or retail offering into scripts and they will still be funny.

The Results


over 6.98 million impressions


over 68.54 million impressions


more than 10,78 million impressions


more than 150,000 impressions


54,000 views on YouTube

Online Entries

2,900 entries in 3 weeks

In-Store and Print

We developed characters for use in leaflet, broadsheet, in-store banners and in-store signage. We created cardboard cut-outs for use as an in-store mechanic to drive online conversation. Consumers would take a picture of themselves in situ and then upload this to social to be entered into a draw to win great prizes.

Digital Video

Digital assets were adapted so video was suited to Instagram (with cutdowns for stories) and text bubbles were added in order to make the videos comprehensible without sound.

We also created videos for load-shedding that were tactically based, aiming to tap into relevant conversation around the time when the country was having electricity outages.

Digital Assets

Digital assets included: Instagram posts; Facebook posts; Twitter posts (including Christopher automated response posts targeting competitor keywords); FB and IG stories; carousel ads; collection ads; interactive (canvas) ads; emailers; YouTube artwork and videos; GSP search ads; GDN banners and homepage banners, each requiring different iterations every week over a three-week period.